DSL Billing Policy Addendum
NH.net's DSL customer payment information and requirements.
Requirements
By establishing an account and using our service you are accepting all policies, agreements and billing conditions. NH.net reserves the right without prior notice to cancel your service at any time for violation of terms of service policies, violation of acceptable use policies or violation of PA criminal code with regard to computers. The following qualifications must be met by a potential DSL customer:
- You must be at least 18 years of age.
- Existing accounts with NH.net must be in good standing.
- An Ethernet Network Interface Card installed.
- Access to installation software for your operating system.
- An active phone line that we have pre-qualified for DSL service.
- By establishing an account and using NH.net’s Internet service, you are accepting all policies, agreements and billing conditions outlined herein.
Billing Procedure
Customers ording DSL service are required to prepay the first month of DSL service and equipment upgrades. The DSL line will not be ordered and equipment will not be shipped until we have received this payment.
The DSL service will usually be ready 7-14 business days after the line is ordered. Billing for the DSL line will begin on the day after the line is ready even if the customer is not ready to use the service.
DSL customers have the option to pay by check, money order, Visa, or MasterCard credit or debit card. Accounts on automatic credit/debit card payment will be charged on the day that your statement is generated. If a subscriber chooses to use a debit card for payment, NH.net assumes no responsibility for bank fees associated with this transaction or return check fees incurred from overdrawing an account.
The DSL cost varies depending on the speed of DSL you request. The bill is split into 3 parts: the internet fee, the DSL line fee, and the appropriate telephone company taxes on the DSL line. Pricing and current promotional offers are available on our website at http://www.nh.net/services/?service=DSL.
Billing Policies
General Billing Policies are available online. DSL billing policies differ in the following ways:
- Service may not be put on hold in the event of vacation or computer failure.
- Once service has been provisioned, the customer will be responsible for the bill even if he/she is not using the service.
- If a customer account is put on hold for non-payment, that customer will continue to be billed for the cost of the DSL line.
- All accounts must be cancelled in writing or by calling the billing office and speaking to a billing representative. We regret the inconvenience but for security reasons we cannot accept cancels via email or by a message left on the answering machine.
Customer Responsibilities
Because DSL is only installed on a phone line with dial tone, customers must keep their telephone service active and in good standing with their local phone company. DSL customers will continue to receive and be expected to pay the bill for DSL service until submitting a cancel request.
Customers are expected to be familiar with NH.net’s Acceptable Use Policy, Broadband Terms of Service, and Pennsylvania’s Unlawful Use of Computer Law. A customer found to be in violation of any of these policies will be in violation of the terms of their Customer Responsibilities. If a customer is found to be in violation of any Billing Procedures, Billing Policies, or Customer Responsibilities, their account may be suspended or terminated. In a suspended or terminated state, all services associated with an account (e-mail, Internet connectivity, web hosting, etc.) are suspended or terminated. NH.net may, at any time, terminate an account without notice for reasons included within, but not limited to, what have been outlined in the Billing Procedures, Billing Policies, or Customer Responsibilities. Charges to the account will be considered valid up to and including the date of termination.
NH.net will not be held responsible for the actions of 3rd party vendors or the failure of 3rd party equipment.
Additional Policies
NH.net reserves the right to change its terms and conditions, and rates of service at any time. The continued use of our service constitutes your agreement to those terms and conditions that are in use at the time you use the service. These changes will be posted on our home page, under http://www.nh.net/account/policies/ and http://www.nh.net/services/?service=DSL. If you are dissatisfied with the services or any related terms, conditions, rules, policies, guidelines, or practices, your sole and exclusive remedy is to discontinue using the services and to terminate your account.
DSL service includes a backup dial-in account for 20 hours of dial-in access per month. The dial-in account is a metered service. Every hour used over the 20 hours will be billed at $0.50 per hour. Your subscription includes 5 free e-mail addresses and up to 10–25 megabytes of space (depends upon plan) on the user web server for personal (not for profit) home pages. Additional e-mail addresses may be obtained for $12.00 per year.
Commercial web pages and business domains are hosted on different higher performance servers that support a wide range of reporting statistics and scripting capabilities. Please visit http://www.ctinetworks.com/ for more information on these services.
